Your Loyalty Bonus
As 2013 comes to a close, I’d like to take the time to thank you for being a U.S. Cellular customer. We recently launched a new billing system that we’re confident will deliver long-term benefits. Unfortunately, implementation of this new system hasn’t gone as smoothly as we wanted. While we have made significant progress in making things better, we are aware of the inconvenience this change has caused. For a company that has built itself on caring about its customers, this is unacceptable. So we want to make it right — as best we can.
To that end, WE ADDED 5000 LOYALTY BONUS POINTS TO YOUR ACCOUNT. It’s a small token of our appreciation for your loyalty and a way to say we’re sincerely sorry.
You can immediately use these points to get an early upgrade, accessories, or apply the points toward a new phone, including iPhone® 5c — when you’re eligible for an upgrade. In addition, please know that we’re continuously working to resolve any outstanding issues. Below is a partial list of what we’ve accomplished so far:
- Time Between Bills — Our initial billing delay caused you to receive multiple bills over a short period of time. We are now on track to deliver bills on a normal monthly cycle.
- Customer Service — We continue to add associates to our Customer Care Centers, and we’ve introduced a system so you have the option to request a callback rather than wait on hold.
- Wait Times in Retail Stores — As we continue to improve our systems, wait times should shorten, even during the holiday rush.
We look forward to providing you with more and better wireless solutions in the new year and beyond.
Have a wonderful holiday season.
Kenneth R. Meyers
President and Chief Executive Officer